10DLC Registration

What to Expect: 10DLC Registration & Fees

TextOut by Civitech makes it easy for organizations to reach voters and supporters through text messaging while ensuring compliance with mobile carrier regulations. To reduce spam and improve message delivery, carriers require all organizations to register their 10-digit long code (10DLC) phone numbers before sending texts. Unregistered numbers will be blocked from texting.

⚠️ Plan ahead: The 10DLC registration process takes at least 3 to 10 business days, and, once approved, phone numbers are provisioned within 24 hours. Any submission errors can cause delays. To avoid disruptions, we recommend starting early.

This document outlines what you’ll need to complete 10DLC registration, expected timelines, and associated fees.

Step 1: Create your Brand 

To begin, you’ll register your brand in TextOut by providing key details about your organization. Ensuring accuracy is critical—all information must match your official filings to prevent delays or limitations in messaging volume.

Here’s an example of some of the data you’ll need to provide:

✔ Entity Type (Private Company, Public Company, Non-Profit, Government, Sole Proprietor)

✔ EIN and EIN Issuing Country

✔ Vertical / Business Segment

All political campaigns must complete Campaign Verify vetting before sending political texts.

Once submitted, you’ll receive a Brand ID, which is required for the next step.

Step 2: Registering Your Campaign

Next, you’ll use your Brand ID to create a 10DLC campaign in TextOut. This step ensures mobile carriers understand the purpose of your texting. You’ll need to submit:

✔ A short campaign description

✔ How contacts opt in to receive messages

• Example: "Contacts sign up via our website. [Insert link]"

  ✔ Sample messages (examples of the first messages you’ll send)

  ✔ Any links or phone numbers included in your texts for approval

Additionally, your organization must have an active, secure (HTTPS) website that:

✔ Is directly tied to your brand

✔ Contains basic organization details

✔ Clearly states how users opt in to receive texts

✔ Includes a compliant privacy policy and terms & conditions page

⚠️ Your website cannot mention CBD or any other restricted content, or your registration may be rejected.

10DLC Registration & Ongoing Fees

10DLC registration incurs fees that clients are responsible for. These fees are billed separately from texting activity and apply whether or not you are actively sending messages.

💰 Initial registration fee: $64 (includes Brand and Campaign registration for the first month)

💰 Ongoing monthly fee: $10 per month (applies every month after the first for the duration of your contract term, even if no messages are sent)

Each client may receive up to two separate bills per month:

1️⃣ 10DLC fees (Brand and Campaign registration): Per the above, this invoice will be sent monthly regardless of if any messages are sent.

2️⃣ Texting usage fees (based on the volume of messages sent): A usage-based invoice will be prepared in the first few days of a new month for texting activity in the prior month; this invoice will also include costs for phone numbers held for your campaign(s).